Refund and dispute policy

Trinity Capital Group is committed to providing high-quality marketing services, including social media marketing, branding and design, and SEO. To ensure transparency and protect both parties, we have established the following refund and dispute policy.

1. General Refund Policy

Our services are customized and require substantial effort, time, and resources. Therefore, refunds are provided under limited circumstances as outlined below:

  • Social Media Marketing Services: Refunds are not provided once a campaign has been launched, as the deliverables involve strategy development, implementation, and platform ad spends.
  • Branding and Design Services: Refunds are not available once initial concepts or drafts have been delivered.
  • SEO Services: Due to the nature of SEO work, which involves long-term strategies, refunds will not be issued for completed or ongoing work.

2. Eligibility for Refunds

Refunds may only be issued if:

  • A service was not delivered as outlined in the signed contract or agreement.
  • A client cancels the service before any work begins.
  • There was an error or technical failure on our end that prevents the service from being delivered.

Refund requests must be made in writing within 14 days of the issue.

3. Dispute Resolution

In the event of dissatisfaction or disagreement, clients are encouraged to address concerns directly with our team. We are committed to resolving disputes amicably. The following steps will be taken:

  1. Initial Review: Contact our support team at [Your Contact Email] with a detailed explanation of the issue.
  2. Resolution Process: We will respond within 5 business days and provide a solution or explanation.
  3. Escalation: If the issue is not resolved to your satisfaction, it may be escalated to a senior manager for review.

4. Non-Refundable Components

Certain costs are non-refundable, including but not limited to:

  • Third-party platform fees (e.g., Facebook Ads, Google Ads).
  • Custom design fees after client approval of drafts.
  • Any deliverables already provided or partially completed.

5. Cancellations

  • Clients may cancel ongoing services by providing a 30-day written notice.
  • Any work completed or costs incurred up to the date of cancellation will be billed accordingly.

6. Chargebacks and Payment Disputes

If a payment dispute or chargeback is initiated without prior notice, we reserve the right to suspend all services until the issue is resolved. Clients will also be responsible for any fees incurred as a result of the chargeback process.

7. Amendments to Policy

We reserve the right to update or modify this policy at any time. Clients will be notified of changes via email or through an announcement on our website.

Contact Information

For refund requests, disputes, or any questions about this policy, please contact us at:
Email: jose.orantes21900@gmail.com
Phone: 308 325 5792

By using our services, you agree to the terms outlined in this policy. Thank you for trusting Trinity Capital Group with your marketing needs.